Conversion rate
+25.3%8.051%10.088%
RELATIVE CHANGEUI/UX DESIGN / E-COMMERCE
A comprehensive redesign of an existing menswear e-commerce website, focused on clearer shopping experiences and stronger conversion.
E-commerce Website Redesign & Conversion Optimization
01 / THE CHALLENGE
A recognizable brand, but a fragmented shopping experience.
An inconsistent content hierarchy made navigation and product discovery less intuitive.
PRINT and CLASSIC GEAR lacked distinct pathways tailored to different shopping intentions.
Customer reviews, social proof, and purchase assurances were not prominently communicated.
Brand storytelling wasn't effectively translated into clear product entry points and purchase actions.
PC SHOPPING JOURNEY

MOBILE SHOPPING JOURNEY
Explore all 11 screens. Select a stage to highlight its touchpoints, or select a phone for a closer look.Explore all 11 screens, two at a time. Filter by stage or select a phone for a closer look.
Page 1 of 6. Screens 01 and 02.
02 / STRATEGY
Designing a clearer path from discovery to purchase.
I redesigned the homepage to create clearer shopping pathways for PRINT and CLASSIC GEAR, connecting collection navigation, product discovery, trust signals, and cross-collection exploration within one cohesive storefront.
03 / RESEARCH & VALIDATION
Turning behavioral insights into better shopping experiences.
By combining behavioral analysis, UX observations, and controlled experiments, I used evidence to identify friction points, guide design decisions, and evaluate opportunities to improve the shopping experience.
Understanding Where Shoppers Focus
Hotjar click and scroll analysis helped reveal how visitors interacted with key shopping pages, where attention concentrated, and which areas needed closer UX review.
Click maps record interactions; scroll markers describe exposure at a page depth. Capture periods and populations are not consistently shown, so these views are not treated as a controlled device comparison.
Desktop · Homepage · click mapSource: hotjar3.png
Desktop · Homepage · click mapSource: hotjar3.png
KEY TAKEAWAYS
Behavioral analysis helped identify where shoppers focused their attention and where friction appeared. Experimentation added another layer of evidence, highlighting promising improvements as well as opportunities for continued iteration.
04 / RESULTS
Figures supplied by the project owner; not independently verified. 5× = 25% ÷ 5% and is not a separate outcome. GMV growth is not attributed exclusively to the redesign.